1.1. A user reports crashes when the Ray Tracing Effect is added and we discover that the cause is a corrupted model/s.
*Note that the answer below is valid if you find only one corrupted Imported Model, so please adjust accordingly if there are multiple corrupted Imported Models.
Hi,
Thank you for reaching out.
We are sorry to hear about Lumion crashing when adding the Ray Tracing Effect.
We were able to reproduce the issue and it seems that the culprit is a corrupted Imported Model:
* Insert screenshot of said Imported Model
After deleting it we were able to successfully add the Ray Tracing Effect.
With that being said, please select the Imported Model, and click on Select all identical objects:
Then, delete all copies of the model.
After that, try re-importing the model (you might also try redownloading the Imported Model from its source) and if it doesn't work, unfortunately, you will have to replace it with another one.
We are sorry that we don't have better news regarding this.
We would appreciate it if you could provide us with the following information so we can try and pinpoint the cause of the corruption:
1. A Diagnostics Report, Error Log, and Importers Log.
2. The Imported Model:
3. The origin of the Imported Model, and the method of import used (version of Livesync if that was the method used).
Thanks in advance.